FAQ

If you have any questions, please don’t hesitate to contact us. You can reach us at support@smith-clothing.com,+447441423576, or via our contact form.

We offer free delivery on all orders within Canada, regardless of order size or value.

If your order has not arrived within the expected delivery window (6-9 working days), please wait an additional 3 working days to account for potential delays. If your order still hasn't arrived, please contact us at support@smith-clothing.com, and we will investigate the issue.

If you wish to cancel your order, please contact us as soon as possible at support@smith-clothing.com. Orders that have already been processed or shipped cannot be canceled, but you may return the item once it arrives.

No, we do not charge any restocking fees for returns. You will be refunded in full once your return is processed and approved.

Customers are responsible for the shipping costs when returning an item.

To start the return process, please contact us at support@smith-clothing.com with your order details and reason for the return. We will provide you with instructions on how to proceed.

Once we receive and inspect your returned item, we will process your refund within 7 days. The refund will be issued to the original payment method.

Unfortunately, returns are not accepted if more than 30 days have passed since the delivery date. We encourage you to initiate your return within the specified 30-day window to ensure it is processed.