Shipping Policy

Important Information:

  • Order Cut-Off Time: Orders placed before 4:00 PM will be processed on the same day. Any orders placed after this time will be processed on the following business day.
  • Order Processing Time: We typically process all orders within 1 to 2 working days (Monday to Friday). Please note that order processing time may vary depending on order volume or special circumstances.
  • Estimated Shipping Time: Shipping generally takes between 5 to 7 working days (Monday to Friday) after the order is processed and dispatched. Please note that this is an estimated time frame and some factors may cause minor delays.
  • Free Delivery: We offer free delivery on all orders within Canada, ensuring that your shopping experience is as convenient as possible.

Order Processing and Shipping Procedure
Once your order has been successfully placed, you will receive an immediate confirmation email. This email serves as confirmation that we have received your order and started processing it. The order processing typically takes 1 to 2 working days (Monday to Friday), depending on the time of year and our current order volume. Once your order is processed and ready for shipment, we will send you a follow-up email with tracking details to allow you to track your shipment every step of the way.

Your order will then be dispatched for delivery. The expected shipping time for most orders is between 5 and 7 working days (Monday to Friday). Please be aware that although we strive to meet this delivery window, shipping times may vary depending on the delivery address, courier availability, and any external factors affecting the shipping process.

We are happy to offer free delivery on all orders shipped within Canada. This applies to all products, regardless of size or value, to provide our customers with a seamless and cost-effective shopping experience.

Possible Delays
While we make every effort to ensure timely delivery, there may be instances where delays occur. You should receive your order within 6 to 9 working days (Monday to Friday) from the date it has been dispatched. However, certain factors, such as high demand during peak seasons, public holidays, adverse weather conditions, or other unexpected events, may cause delays in the shipping process.

In the event of such delays, we kindly request that you allow an additional 3 working days (Monday to Friday) beyond the estimated delivery date for your order to arrive. This allows us to accommodate any unforeseen shipping delays that may arise. If your order has not arrived within this extended time frame, please do not hesitate to contact us at support@smith-clothing.com, and we will promptly investigate the matter and keep you informed.

Order Cancellations
We understand that sometimes plans change, and you may wish to cancel your order. If you decide to cancel your order, please contact us as soon as possible via email at support@smith-clothing.com. We will make every effort to cancel your order before it is processed and dispatched. However, once an order has entered the processing stage or has been shipped, we are unable to cancel or modify the order. In such cases, you would need to follow our return process once the item is delivered.

Damaged or Incorrect Items
In the rare event that you receive an item that is damaged or not what you ordered, we deeply apologize for any inconvenience this may cause. We take every step to ensure that all products are packaged securely and checked for accuracy before shipment, but mistakes do happen. If you notice that your item is damaged or incorrect, please immediately take clear photos of the issue, including any packaging damage or item defects, and send them to us at support@smith-clothing.com. We will thoroughly review your case and ensure you receive the correct item or a replacement as quickly as possible. We are committed to resolving any issues you may encounter and ensuring you have a positive shopping experience with us.

If you have any questions or concerns, we're here to help! Feel free to reach out using the contact information below.

Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM (AEST)

Email: support@smith-clothing.com
Phone: +447441423576
Contact Form: Click here

Business Information
Smith Clothing is operated by BK ECOM LTD, a company registered in the United Kingdom.

Company Number: 14932980
Duns Number: 230723001

Address:
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ